Refund Policy

At Zenith Volleyball Club, registration fees are used to secure gym facilities, coaching staff, tournament entries, insurance, equipment, and other operating expenses. To ensure fairness for all athletes and families, the following refund policy applies.

Before the Program Begins

Participants who withdraw before the first scheduled practice or club activity may request a refund in writing.

Approved refunds will be subject to:

a $50 administration fee;

any non-recoverable expenses already incurred by the Club.

After the Program Begins

Once a program or season has started, registration fees are non-refundable.

Refunds will only be considered under exceptional circumstances, including:

a season-ending injury or medical condition supported by medical documentation;

relocation that prevents participation;

other exceptional circumstances approved by the Club Executive.

If approved, refunds will be:

calculated on a prorated basis according to the remaining portion of the season;

reduced by any non-recoverable costs, including but not limited to gym rentals, Volleyball BC fees, tournament entry fees, equipment, uniforms, and administrative expenses.

Missed Practices or Events

No refunds, credits, or make-up sessions will be provided for:

missed practices;

missed tournaments;

illness;

vacations;

scheduling conflicts;

weather-related cancellations;

circumstances beyond the Club’s control.

Tryout Fees

All tryout fees are non-refundable, regardless of team selection or attendance.

Club Merchandise

Custom uniforms, apparel, backpacks, and any other personalized Club merchandise are final sale once ordered.

Program Cancellation

If Zenith Volleyball Club cancels a program before it begins, participants will receive a full refund.

If a program is cancelled after it has started, the Club may issue a prorated refund based on the portion of the program not delivered.

Refund Requests

All refund requests must be submitted in writing to the Club Administration.

Requests should include:

Athlete’s full name

Team or Program

Reason for the request

Supporting documentation (if applicable)

The Club Executive will review each request individually. All decisions are final.